1. If your account is valid, you may need a new user name and password to access the site again. Please read the information below to learn more.

2. If you just joined, there may've been a delay in adding you to the member database.

Why do I need to change my username and password?
Our automated security system has detected either (1) more than one person concurrently using your codes to access the site or (2) you have used too much bandwidth in too short a time.

More than one person using your codes usually happens when someone has guessed your codes and shared them with others. Believe it or not - some people use automated programs designed to figure out usernames and passwords for membership sites.

If you were using a program (sometimes known as a "site-sucker" or "download accelerator") to download large portions of content from our site this will use too much bandwidth and our security system will suspend your access. Unfortunately, in order to keep our membership rates low, we cannot allow use of these programs because we have to pay for the bandwidth. You will have to turn off this program when visiting our site.

There are a couple of other things that can cause a false reading by our security system. If you use two different types of browsers to access the members' area at the same time, even if they are both running on the same computer, the system may detect more than one user. Some Internet Service Providers use multiple servers, called "proxies", to make a number of fast connections between your computer and our site. This can also cause the system to detect more than one user.

If someone has guessed my username and password could they get any of my other information?
No, your personal and payment information is safe. Your username and password cannot be used to retrieve credit card data or any other sensitive information.

What can I do to keep this from happening again?
It will help reduce the likelihood of someone guessing your username and password if you avoid proper names, common words or easily guessed combinations as code choices such as "fred/barney", "kirk/enterprise", "54321/12345", etc. Try using a combination of capital and lowercase letters, numbers, and symbols to make it more difficult for someone else to figure out.